Every repair, tracked from request to resolution.
CasaOne Pro turns every resident issue into a structured work order, triages it with AI, dispatches the right vendor, and drives it through a clear status pipeline — so nothing slips through the cracks.
A clear status for every job, start to finish.
No more guessing where a repair stands. Each work order advances through a defined pipeline that owners, vendors, and residents can all see.
Resident issues become structured work orders automatically.
Residents report problems through any channel. CasaOne Pro's AI asks the right diagnostic questions, collects documentation, determines urgency, and routes to the right vendor — without manual triage.
- Natural-language intake from chat, SMS, email, or portal
- Automatic category and trade classification
- Urgency scoring with emergency escalation
- Photo and video collection from residents
- Unit and asset history lookup before dispatch
- Active warranty detection to avoid paid work
Every job. Every status. One board.
Drag work orders across the pipeline, or let automations move them for you as vendors accept, schedule, and complete jobs.
Watch resolution times drop, month over month.
With AI triage and automatic dispatch, work orders move faster. Track average resolution time, spot bottlenecks, and prove the operational improvement across your portfolio.
Everything a work order needs, built in.
AI Triage
Every request is classified, prioritized, and routed without manual sorting.
Resident Updates
Automated status notifications at every stage — no more “what’s the status?” calls.
Photo Proof
Before and after photos captured from the field and attached to each job.
Invoice Approval
Vendor invoices route to owners for one-click review and approval.
Integrated Payments
Pay vendors via Stripe the moment work is approved — no check chasing.
Permanent History
Every detail logged to the unit and asset record for a complete audit trail.
SLA Reminders
Automatic nudges keep aging work orders from slipping through the cracks.
Portfolio Roll-Up
Open orders, spend, and resolution times roll up across every property.
Life-safety issues never wait for business hours.
When AI detects an emergency — a gas smell, flooding, no heat in winter — it escalates immediately, notifies the on-call vendor and owner, and starts the clock on resolution.
Run maintenance like an operating system, not a group chat.
Coordinate repairs, vendors, inspections, payments, and preventive maintenance across your entire residential portfolio.